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| glenluth |
 Posted: Mon Mar 22, 2010 9:48 am Post subject: disappearing icons |
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Joined: 10 Dec 2007
Posts: 13
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I'm running SK on three Vista Machines. The main computer in my office runs pretty much without trouble, however, the Pastor's computer experiences periodic problems. As reported in another thread, SK opens very slowly (no resolution found so far), but the current problem is that he periodically finds that when he clicks on the SK desktop shortcut, it opens, but the Membership Manager Icon has disappeared. I have checked to be sure he isn't inadvertently deleting it, so what could be causing this, and how do we correct it?
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| brandif |
| Posted: Thu Mar 25, 2010 9:47 am Post subject: |
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Joined: 29 Jan 2008
Posts: 352
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What type of anti-virus software are you running? Do you have a wireless network or hard wired?
Brandi Friel
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| glenluth |
| Posted: Tue May 11, 2010 10:44 am Post subject: |
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Joined: 10 Dec 2007
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I'm running McAfee Total Protection, and using a DSL connection run through a wirelss router.
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| greggm |
| Posted: Wed May 12, 2010 6:45 am Post subject: |
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Joined: 09 Feb 2009
Posts: 76
Location: Plano, Texas
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| glenluth wrote: |
| I'm running McAfee Total Protection, and using a DSL connection run through a wirelss router. |
McAfee: I'm not a big fan of that company ever since they tried to do too much with the product... it brings some computers to a crawl. Just for fun, you might uninstall it on the problem computer and see if SK performance increases. If it does turn out to be related to McAfee, reinstall it and contact their customer support. Good luck finding a setting that lets you exclude enough things to keep McAfee from slowing things down.
[Side bar - or side rant: I spent hours with McAfee. I allowed them to remotely control the computer in question. The end result was, "You cannot do that with our product." I wanted to find a setting within their firewall component to limit connections between a remote desktop control program (uVNC) and the internet. I should be able to limit the connections to a program to a single IP address (limited scope). With McAfee, it seems that any application that you open up to the internet is open to all computers on the internet. This is particularly dangerous when using DSL if there is no Network Address Translation taking place or no other firewall security features within the DSL modem. Most DSL modems place a computer directly on the internet by assigning them a public facing IP.] There, I feel better now :-)
DSL connection: Are you saying that the Pastor's computer is in another building or another part of town from the computer that is acting as the SK server? If not, then "DSL connection" is not a part of the discussion. If yes, then that could explain the icon issue as well as the slow response from SK that you are seeing... especially if the DSL modem is not an "always on" connection, but is set to connect when some app requests connection.
Wireless router: Vista and wireless - a combination that makes a network administrator shudder. You might try a hard wired connection to the router of interest - just as a test. You might also try a different wireless NIC (network interface card) If this is a laptop, then this might mean buying/borrowing a PCMCIA wireless NIC for your testing. I've run into more than one Vista computer where changing the wireless NIC and driver solved network speed problems.
If all of the computers that are connecting to your SK server are in the same building, then a simple network speed test should tell you if one of them has a problem getting files from the server in a timely manner. Pick a time when no one or no backup program is using the network and record the time that it takes each computer to copy a large file from the server to the local hard drive. This in not an ideal test, but it should be good enough to detect major issues.
On the Vista computer that is having this problem, you might check that the video drivers are up to date. Also check the amount of free RAM that is available just before opening SK... in other words, is the computer already loaded down doing other things before attempting to use SK?
The icon issue is might be the result of the slow network problem for this one computer or lack of RAM (video sharing RAM issue) or a video driver issue or Vista icon caching issue or..... If it is really annoying, place a copy of just the "exe" file in question somewhere on the local hard drive and point the shortcut to that local copy for its icon*. That won't help the program to load/run faster, but it might solve the disappearing icon issue.
*This is done using the "Change Icon..." button. Don't change the field named "Target:".
Sorry for the long post - hope this helps.
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| glenluth |
| Posted: Mon May 17, 2010 11:07 am Post subject: |
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Joined: 10 Dec 2007
Posts: 13
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Whew! that's a lot to digest! To answer a few of your questions, the Pastor's computer is in the same building and is the exact same model as the server computer. It definitely does not have RAM issues, and all software, drivers, etc. are up to date. So I guess that leaves me with either a McAfee or a Vista issue (or both). What I don't get is that all three computers are running Vista and have McAfee total protection installed, but it's only one that we have problems with - frustrating!
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| greggm |
| Posted: Tue May 18, 2010 9:01 am Post subject: |
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Joined: 09 Feb 2009
Posts: 76
Location: Plano, Texas
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| glenluth wrote: |
| Whew! that's a lot to digest! ... |
yep - and I can yak a lot in person too :-)
| glenluth wrote: |
| ...What I don't get is that all three computers are running Vista and have McAfee total protection installed, but it's only one that we have problems with - frustrating! |
Is the vista client that is working well using a wireless connection to the network?
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| glenluth |
| Posted: Tue May 25, 2010 10:11 am Post subject: |
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Joined: 10 Dec 2007
Posts: 13
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Two are working well - one is hardwired, the other is using the wireless router. The one that is not working well is wireless also.
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| greggm |
| Posted: Tue May 25, 2010 9:27 pm Post subject: |
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Joined: 09 Feb 2009
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Location: Plano, Texas
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